Help for Vulnerable Customers with Telephone, Mobile and Broadband Bills All providers have committed to working with customers who find it difficult to pay their bill as a result of Covid-19 to ensure that they are treated fairly and appropriately supported. Government agrees measures with telecoms companies to support vulnerable consumers through COVID-19 A joint statement from the Government, Ofcom and the telecommunications industry. Published 29 March 2020 From: Department for Digital, Culture, Media & Sport and The Rt Hon Oliver Dowden CBE MP Following constructive discussions with the Digital Secretary and Ofcom, the UK’s major telecommunications providers have today agreed a
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