Tender to Supply Customer Experience Contact Centre Platform The platform will support Thames Water to realise the ambition of becoming a leading digitalised organisation within the utility sector. United Kingdom-Reading: Contact management software package 2020/S 129-318145 Contract notice – utilities Supplies Legal Basis: Directive 2014/25/EU Section I: Contracting entity I.1)Name and addresses Official name: Thames Water Utilities Ltd Postal address: Procurement Support Centre — 3rd Floor East, C/O Mail Room, Rose Kiln Court Town: Reading NUTS code: UKJ11 Berkshire Postal code: RG2 0BY Country: United Kingdom E-mail: procurement.support.centre@thameswater.co.uk Internet address(es):Main address: www.thameswater.co.uk I.2)Information about joint procurement I.3)Communication Access to the procurement documents is
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